State Farm® Insurance Agent Melanie Bakala

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Mea Mielke

July 14, 2025

5 out of 5

"Kathy Bader helped me through the entire process and was able to get me a much better rate on both my home and auto policies. Kathy, thank you for your patience. I felt well educated and informed on all the policy decisions you helped me make. This was a very positive experience."

Thomas

July 9, 2025

5 out of 5

"First of all, let me say how important I feel it is for everyone to make a personal visit to your insurance agent and go over your policy(ies) face to face. Let’s face it, a few of us or at least I, don’t go over every detail of updates….though we should!! Here is where Kat Peterson insurance account representative for State Farm, working with Melanie Bakala, her agent steps in. Kat, was very knowledgeable, professional and very patient. She went over each of my policies, listened to my needs/concerns and addressed them to my better understanding with options. By the time I walked out I felt more aware, assured and protected…..a very comfortable feeling. Kat, thank you for all your help. I look forward to seeing you again in the near future. To Melanie Bakala, thank you for having such a great team. Each time I have called in for anything, I have received exceptional service!!!!"

We responded:

"Wow, Thomas. You made our day. Everything you mentioned reflects how we help our customers - and our goal is exactly that - to help them feel aware, assured, and protected. "

Kristin Boston

June 24, 2025

5 out of 5

"Kathy Bader helped me finally get life insurance. She was kind, professional and explained all my options to help find the right policy for me and my needs. I felt like she truly cared about me and even helped with options for covering my grown son. I feel blessed to have met and worked with her."

We responded:

"Hi Kristin, thank you so much for your kind words! We’re so happy to hear that Kathy was able to guide you through the life insurance process. She truly takes the time to understand each person’s needs, and it means so much to know you felt supported and valued. We feel blessed to have you with us and appreciate your trust in our team. We’re always here whenever you need us!"

Nicole Newsome

June 14, 2025

5 out of 5

"Kat was super friendly and made the process of spliting my Auto policy from my moms into my own & adding renters insurance a breeze!!!"

We responded:

"Hi Nicole, thank you for the kind words! We’re so glad to hear Kat made the process of splitting your auto policy and adding renters insurance quick and easy. She’s all about making things smooth and stress-free! We appreciate your trust and are always here if you need anything. "

Slime Er

May 29, 2025

5 out of 5

"Josh McCullough was great to work with to add a new vehicle to my policy. He asked to review my current coverage to confirm I still wanted everything as is, or to make changes. It was a good suggestion as now that I have 2 vehicles, I don't need the rental car coverage. Josh is very cordial and professional. Both thumbs up for Josh. 😀"

We responded:

"Thank you for the great feedback! We're so glad Josh was able to make the process of adding your new vehicle smooth and helpful. We appreciate your trust and look forward to continuing to support your insurance needs!"

Jerry Obendorf

May 28, 2025

5 out of 5

"Courteous and professional service. Made several contacts with me for several months before I was ready to switch. Perserverance counts!"

We responded:

"Thanks, Jerry! We appreciate your feedback. Glad our persistence paid off for you. Let us know if there's anything else we can do for you! - Melanie "

Rainer Schaper (Buckazoids)

May 27, 2025

5 out of 5

"Working with Josh was great, saved me an office visit, got it all done with phone, texts and email. Thank you State Farm."

We responded:

"Thank you! That’s what we do -help customers they way they want it!"

Waylon Johnson

May 7, 2025

5 out of 5

"I want to extend a HUGE thank you to Cara for assisting me and my fiance for getting her set up with her new car insurance. Not only was she super fast, she listened to everything I needed, and responded professionally and swiftly. I explained to Cara my situation with the car dealership needing her name listed on the ID card and she went through the process quickly to make sure I had the documents I needed. Cara is wonderful to work with, and I am so happy with my insurance agent office!!"

We responded:

"Waylon, thank you so much for the amazing review! We’re thrilled to hear Cara took such great care of you and your fiancée. She’s a true professional, and we’re lucky to have her on our team. We know how stressful dealership paperwork can be, so we’re glad she made the process smooth and fast for you. We truly appreciate your trust in our office and are always here whenever you need us!"

Hanh Tran

May 2, 2025

5 out of 5

"Ben was very friendly, fast and professional. Every time I need something done, he took care of my request very fast and smoothly, this time was Insurance Binder. Thank you very much, Ben for all your help! I would give you 10 stars if there was an option!"

We responded:

"We think Kate is great too! I'm so glad we were able to take care of getting your policies transferred."

Jason

April 28, 2025

5 out of 5

"Everyone is so friendly and willing to help in anyway they can. I couldnt be happier"

We responded:

"Thank you, Jason, for your kind words and perfect rating! We're glad to hear that our team's friendliness and willingness to help made a positive impact on your experience. If you ever need anything else, feel free to reach out."

Haley Fritz

April 21, 2025

5 out of 5

"Kathy Bader was very helpful with setting up my renters insurance policy! She was very knowledgeable and personable. I would highly recommend her if you are looking for new insurance"

We responded:

"We appreciate you taking the time to leave this five-star review, Haley! It means so much to know that we could provide the support and coverage you need. "

Emma Blume

April 16, 2025

5 out of 5

"Thank you Kathy and team for getting our homes and autos covered thoroughly and quickly! It continues to be a pleasure working with you."

We responded:

"Thank you, Emma, for your kind words and for placing your trust in us for your insurance needs! We’re delighted to know that Kathy and the team delivered prompt and comprehensive service. It’s always a pleasure to work with you as well!"

Cat Davis

July 12, 2025

5 out of 5

"Kat Peterson at Bakala State Farm was extremely helpful in adding my new vehicle to our policy. She looked at the options and went through them to ensure I got the best price for the greatest amount of coverage. The paperwork was sent to me quickly, and she even verified their receipt. We have all our vehicles and home with Bakala State Farm and Kat is our go-to person!"

Jason P

July 3, 2025

5 out of 5

"I am very pleased with the service we receive from Kathy at Bakala State Farm. We have both personal and commercial insurance through them, and Kathy has been great to work with—always helpful, responsive, and clear in answering any questions we have. Highly recommend!"

We responded:

"Thank you so much Jason for sharing!"

B Fosbre

June 28, 2025

5 out of 5

"Kathy Bader helped with my home and auto and she was outstanding. She called back immediately and explained all the premium options."

We responded:

"Thank you for your kind feedback! We're so glad to hear that Kathy provided outstanding service and took the time to walk you through your home and auto insurance options. Her prompt communication and attention to detail make all the difference. We appreciate your trust and are always here to help whenever you need us!"

Jacob Valley

June 21, 2025

5 out of 5

"Kathy has been very helpful and informative while I switch over to State Farm"

We responded:

"Hi Jacob, Thank you for the great feedback! We’re so glad Kathy has been helpful and informative during your switch to State Farm. Welcome aboard- we are excited to have you with us!"

Christine Stevenson

May 30, 2025

5 out of 5

"Kathy Bader was very professional and helped me with auto insurance. She made sure all of my information was included for the best price available. I highly recommend Kathy for any of your insurance needs. 05/30:2025 Once again Kathy Bader did a great job. This time it was homeowners, earthquake, and an umbrella policy. All of my questions were answered.. Now all of my insurance needs are in one place. Kathy Bader is always available for any questions and you can make an appointment to have a personal meeting with her!"

We responded:

"Thank you, Christine! We appreciate your recommendation and are delighted to hear about your positive experience with Kathy."

Kaylie Daly

May 28, 2025

5 out of 5

"I would like to say that Kathy Bader made the process of switching car insurance so easy and very painless and bonus - State Farm provided better coverage at a better rate than my other insurance! Highly recommend!"

We responded:

"Thank you so much for sharing your experience! We’re thrilled to hear that Kathy made switching your car insurance easy and painless, and that you’re enjoying better coverage at a better rate. We appreciate your recommendation and are here anytime you need us!"

Donna Carpmail

May 28, 2025

5 out of 5

"Paul and Josh where great help. Thank you"

We responded:

"Thank you Donna!"

Evan Lawler

May 10, 2025

5 out of 5

"We just moved from out of state and the last thing we wanted during that time was another complication. Kathy Peterson made it super simple to get our coverage transferred over. Highly recommend her and everyone else at the office! EDIT: Still a happy customer after a couple years. Worked with Joshua today who helped me transfer coverage a couple months ago and went the extra mile today to help clear up a billing question I had. Would continue to recommend!"

We responded:

"Evan- thank you for your kind words!"

Franklin Bowers

May 5, 2025

5 out of 5

"Was very helpful setting up insurance by phone in a new location as I moved. Josh McCullough in particular was great, very patient and informative as we worked through the process."

We responded:

"Thank you for sharing your experience! We're glad Josh was able to make your move a little easier by helping you get everything set up over the phone. We'll be sure to pass along your kind words—he'll really appreciate them. Welcome to your new location, and don't hesitate to reach out if you need anything! "

jean irlbeck

May 2, 2025

5 out of 5

"Josh McCullough is great at his job. He asked the right questions to be sure I was getting exactly what would fit my needs at the best price. Service doesn't get any better than that!"

We responded:

"Hello Jean, thank you so much for the kind words! We're thrilled to hear Josh took great care of you and made sure your coverage fit your needs perfectly. We truly appreciate your trust and are always here to help if you need anything in the future!"

C L

April 22, 2025

5 out of 5

"Kathy Bader wrote a Personal Articles Policy for me recently on a newly purchased ring. The communication was timely, consistent and to the point. She made sure to follow up with each stage of the transaction. It made getting the additional insurance added a breeze, and I never even had to step inside the office."

We responded:

"C L, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"

Becky Wilson

April 17, 2025

5 out of 5

"Josh McCullough was very patient in answering all of my questions & concerns. Very helpful & knowledgeable. Easy to work with. He spent a long time addressing my concerns."

We responded:

"Thank you, Becky, for your thoughtful feedback. We are pleased to learn that Josh was able to assist you effectively. We value your input and look forward to the opportunity to continue serving you."

Carol Nordling

April 9, 2025

5 out of 5

"I worked with Josh for a comparison of rates for the annual renewal of my homeowners and auto coverage. Being a senior I had my coverage thru AARP program with Hartford. As I expected, the Hartford was $1000 more a year than state farm. I was also able to improve my homeowners coverage as well as adding comprehensive umbrella coverage."

We responded:

"Thank you, Carol, for telling us about your experience! We're happy to hear that Josh helped you get better coverage and savings with State Farm. If you have any more questions or need help, just let us know anytime."