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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Oscar velazquez

August 29, 2025

5  out of  5
rating by Oscar velazquez
"dayra was very nice and helpful"
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Denisse Morales

August 28, 2025

5  out of  5
rating by Denisse Morales
"Dayra was super nice and easy to work with!!"
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Stuart Loyer

August 23, 2025

5  out of  5
rating by Stuart Loyer
"This has been awesome! Gray attended to my needs with great knowledge, speedy help and explained things where I could easily understand them. Appreciate his speedy response, great service and kindness."
We responded:
"Thank you for your kind words! We’re thrilled Gray could provide knowledgeable, speedy, and clear service for your vehicle insurance. We truly appreciate your feedback and trust!"
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Daniel Masegian

August 15, 2025

5  out of  5
rating by Daniel Masegian
"Kathy was very ez to work with and get a new policy."
We responded:
"Thank you for your review! We’re glad to hear Kathy made it easy to get your new policy. We’re always here if you need anything in the future!"
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Grindtoof

August 8, 2025

5  out of  5
rating by Grindtoof
"Very knowledgeable and communicates extremely well. Thank You!"
We responded:
"Thank you so much for your kind feedback! We’re glad to hear you found our team knowledgeable and clear in communication. It’s our pleasure to assist with your insurance needs!"
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Jordan Leigh Photography

August 1, 2025

5  out of  5
rating by Jordan Leigh Photography
"I am working with Kathy on switching State Farm offices as I relocate across the country. She has been so helpful and kind! Looking forward to calling this my new State Farm office within the next week!"
We responded:
"Hi Jordan, thank you for the kind words! We're so glad Kathy has been helpful and kind during your transition. We’re excited to welcome you to your new State Farm office and look forward to supporting all your insurance needs—life, disability, property, vehicle, and commercial. Safe travels, and we’ll see you soon!"
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Thomas

August 1, 2025

5  out of  5
rating by Thomas
"First of all, let me say how important I feel it is for everyone to make a personal visit to your insurance agent and go over your policy(ies) face to face. Let’s face it, a few of us or at least I, don’t go over every detail of updates….though we should!! Here is where Kat Peterson insurance account representative for State Farm, working with Melanie Bakala, her agent steps in. Kat, was very knowledgeable, professional and very patient. She went over each of my policies, listened to my needs/concerns and addressed them to my better understanding with options. By the time I walked out I felt more aware, assured and protected…..a very comfortable feeling. Kat, thank you for all your help. I look forward to seeing you again in the near future. To Melanie Bakala, thank you for having such a great team. Each time I have called in for anything, I have received exceptional service!!!! Update: 31 July 2025, exceptional rating on Josh!! Here is another example of a great team member working with Melanie Bakala. Called the office on a different matter, an administrative matter on my part and Josh took it upon himself to look into it and see how he could help me. He called back as promised and informed me he was able to accomplish my request…..thank you Josh!!!"
We responded:
"Wow, Thomas. You made our day. Everything you mentioned reflects how we help our customers - and our goal is exactly that - to help them feel aware, assured, and protected. "
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Noune Sam

July 31, 2025

5  out of  5
rating by Noune Sam
"Kat Peterson was very throughly, she explained my coverage and recommended ways to save using the drive safe feature using the app on my phone. Took the time to answer all my questions. Appreciate the in person connection today."
We responded:
"Thank you for sharing your experience! We’re glad Kat took the time to thoroughly explain your coverage and introduce you to the Drive Safe feature. Building that in-person connection and answering all your questions is exactly how we like to serve our customers. We appreciate you trusting us with your insurance needs!"
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Amber McKee

July 31, 2025

5  out of  5
rating by Amber McKee
"I had some life insurance questions about the difference between whole and term life insurance. Kathy Bader was very patient, professional, and knowledgeable. I recommend her for life insurance questions."
We responded:
"Hi Amber, thank you for your kind words! We're glad Kathy could patiently and clearly help with your life insurance questions. She truly cares about making sure our customers understand their options. We appreciate your recommendation and are always here to assist with any insurance needs."
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Casey Oconnell

July 29, 2025

5  out of  5
rating by Casey Oconnell
"Kathy has been great to work with!!! Highly recommend from a dear friend of mine and she was on it!! Definitely made my life easy!!"
We responded:
"Thank you for the kind words! We’re so glad Kathy came highly recommended and delivered on that trust. We truly appreciate your support!"
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Zach Williams

July 17, 2025

5  out of  5
rating by Zach Williams
"Kathy was great in helping get my billing squared away, and is always helpful with any of my insurance questions. She is very friendly and seems to treat people like family. Love this office!"
We responded:
"Hi Zach, thank you so much for your kind words! We're thrilled to hear that Kathy was able to help get your billing squared away and that she’s always friendly and helpful with your insurance questions. Treating our customers like family is what we strive for, and we’re so glad you love being part of our office!"
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Sam Bovard

July 16, 2025

5  out of  5
rating by Sam Bovard
"Melanie's agency proactively contacted me for a review of our insurance coverages. Kat did the review and was able to give us better personalized coverage. Thank you Kat!"
We responded:
"Thank you for sharing your experience! We’re glad Melanie’s agency reached out to review your coverages and that Kat was able to provide you with better, personalized options. We appreciate your trust and look forward to continuing to serve your insurance needs!"
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Mea Mielke

July 14, 2025

5  out of  5
rating by Mea Mielke
"Kathy Bader helped me through the entire process and was able to get me a much better rate on both my home and auto policies. Kathy, thank you for your patience. I felt well educated and informed on all the policy decisions you helped me make. This was a very positive experience."
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Kathy was able to guide you through the process with patience and clarity, helping you secure better rates on your home and auto policies. It’s wonderful to know you felt well informed and had a positive experience. We truly appreciate your trust and look forward to serving you in the future!"
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Cat Davis

July 12, 2025

5  out of  5
rating by Cat Davis
"Kat Peterson at Bakala State Farm was extremely helpful in adding my new vehicle to our policy. She looked at the options and went through them to ensure I got the best price for the greatest amount of coverage. The paperwork was sent to me quickly, and she even verified their receipt. We have all our vehicles and home with Bakala State Farm and Kat is our go-to person!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Kat provided such thorough and attentive service in adding your new vehicle and ensuring you received the best coverage at the best price. It’s great to know she’s your trusted go-to person for all your insurance needs. We truly appreciate your loyalty and look forward to continuing to serve you!"
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Jason P

July 3, 2025

5  out of  5
rating by Jason P
"I am very pleased with the service we receive from Kathy at Bakala State Farm. We have both personal and commercial insurance through them, and Kathy has been great to work with—always helpful, responsive, and clear in answering any questions we have. Highly recommend!"
We responded:
"Thank you so much Jason for sharing!"
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B Fosbre

June 28, 2025

5  out of  5
rating by B Fosbre
"Kathy Bader helped with my home and auto and she was outstanding. She called back immediately and explained all the premium options."
We responded:
"Thank you for your kind feedback! We're so glad to hear that Kathy provided outstanding service and took the time to walk you through your home and auto insurance options. Her prompt communication and attention to detail make all the difference. We appreciate your trust and are always here to help whenever you need us!"
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Kristin Boston

June 24, 2025

5  out of  5
rating by Kristin Boston
"Kathy Bader helped me finally get life insurance. She was kind, professional and explained all my options to help find the right policy for me and my needs. I felt like she truly cared about me and even helped with options for covering my grown son. I feel blessed to have met and worked with her."
We responded:
"Hi Kristin, thank you so much for your kind words! We’re so happy to hear that Kathy was able to guide you through the life insurance process. She truly takes the time to understand each person’s needs, and it means so much to know you felt supported and valued. We feel blessed to have you with us and appreciate your trust in our team. We’re always here whenever you need us!"
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Jacob Valley

June 21, 2025

5  out of  5
rating by Jacob Valley
"Kathy has been very helpful and informative while I switch over to State Farm"
We responded:
"Hi Jacob, Thank you for the great feedback! We’re so glad Kathy has been helpful and informative during your switch to State Farm. Welcome aboard- we are excited to have you with us!"
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Nicole Newsome

June 14, 2025

5  out of  5
rating by Nicole Newsome
"Kat was super friendly and made the process of spliting my Auto policy from my moms into my own & adding renters insurance a breeze!!!"
We responded:
"Hi Nicole, thank you for the kind words! We’re so glad to hear Kat made the process of splitting your auto policy and adding renters insurance quick and easy. She’s all about making things smooth and stress-free! We appreciate your trust and are always here if you need anything. "
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Christine Stevenson

May 30, 2025

5  out of  5
rating by Christine Stevenson
"Kathy Bader was very professional and helped me with auto insurance. She made sure all of my information was included for the best price available. I highly recommend Kathy for any of your insurance needs. 05/30:2025 Once again Kathy Bader did a great job. This time it was homeowners, earthquake, and an umbrella policy. All of my questions were answered.. Now all of my insurance needs are in one place. Kathy Bader is always available for any questions and you can make an appointment to have a personal meeting with her!"
We responded:
"Thank you, Christine! We appreciate your recommendation and are delighted to hear about your positive experience with Kathy."
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Slime Er

May 29, 2025

5  out of  5
rating by Slime Er
"Josh McCullough was great to work with to add a new vehicle to my policy. He asked to review my current coverage to confirm I still wanted everything as is, or to make changes. It was a good suggestion as now that I have 2 vehicles, I don't need the rental car coverage. Josh is very cordial and professional. Both thumbs up for Josh. 😀"
We responded:
"Thank you for the great feedback! We're so glad Josh was able to make the process of adding your new vehicle smooth and helpful. We appreciate your trust and look forward to continuing to support your insurance needs!"
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Kaylie Daly

May 28, 2025

5  out of  5
rating by Kaylie Daly
"I would like to say that Kathy Bader made the process of switching car insurance so easy and very painless and bonus - State Farm provided better coverage at a better rate than my other insurance! Highly recommend!"
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Kathy made switching your car insurance easy and painless, and that you’re enjoying better coverage at a better rate. We appreciate your recommendation and are here anytime you need us!"
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Jerry Obendorf

May 28, 2025

5  out of  5
rating by Jerry Obendorf
"Courteous and professional service. Made several contacts with me for several months before I was ready to switch. Perserverance counts!"
We responded:
"Thanks, Jerry! We appreciate your feedback. Glad our persistence paid off for you. Let us know if there's anything else we can do for you! - Melanie "
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Donna Carpmail

May 28, 2025

5  out of  5
rating by Donna Carpmail
"Paul and Josh where great help. Thank you"
We responded:
"Thank you Donna!"
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Rainer Schaper (Buckazoids)

May 27, 2025

5  out of  5
rating by Rainer Schaper (Buckazoids)
"Working with Josh was great, saved me an office visit, got it all done with phone, texts and email. Thank you State Farm."
We responded:
"Thank you! That’s what we do -help customers they way they want it!"