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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steven Pearson

November 24, 2025

5  out of  5
rating by Steven Pearson
"Melanie Bakala State Farm has been my insurance agency for a few years now. Kat is my agent, and she is very professional, courteous and knowledgeable. I would highly recommend this agency."
We responded:
"Thank you for your kind words! We’re so glad to hear that Kat has provided professional and knowledgeable service over the years. Your recommendation means a lot to us, and we look forward to continuing to serve all your insurance needs!"
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Jesse Levan

November 24, 2025

5  out of  5
rating by Jesse Levan
"Miss Kathy made getting our renters so smooth and easy. We were done in under 30 minutes with so much confidence and oeace of mind in the coverage she helped us set up. She made our life quotes and car insurance quotes go just as smoothly and we are working those monthly premiums into our budget to get ready to add more coverage and give us more peace of mine. She has made taking the next steps in our financial stability and growth such smooth sailing. I definitely recommend Melanie Bakala State Farm and especially Miss Kathy Bader!!!!!!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Miss Kathy made getting your renters, life, and car insurance so smooth and easy. It’s great to know you feel confident and at peace with your coverage. We truly appreciate your recommendation and look forward to helping you take the next steps in your financial stability and growth. Miss Kathy and the entire Melanie Bakala State Farm team are grateful for your trust!"
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Becky Piper

November 21, 2025

5  out of  5
rating by Becky Piper
"Thank You Kathy Bader for giving us a homeowners insurance quote we could not pass up. Your customer service was wonderful. Thank you for taking the time to sit with us and go through all the comparisons line by line to make sure we had a comparable plan. We appreciate you!"
We responded:
"Thank you for sharing! We’re so glad Kathy could help you find the right homeowners insurance and guide you through all the details. She’ll be thrilled to hear your kind words, and we really appreciate you choosing us!"
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Carmel Duerr

November 20, 2025

5  out of  5
rating by Carmel Duerr
"Kimberly was very friendly & professional!"
We responded:
"Hi Carmel, thank you for sharing! We’re glad Kimberly could provide such friendly and professional service. She’ll be happy to hear your kind words!"
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Hm Weimar

November 17, 2025

5  out of  5
rating by Hm Weimar
"I had an appointment with Kimberly. It was amazing! The first thing she asked me was what did I already understand about my insurance policy. It really impressed me. Instead sitting there giving me some spiel, she went through anything I didn’t understand and then explained what she had to offer. She was very personable and even shared some of her story. It was the best insurance appointment I’ve ever been to. Very informative and I give her an A+++ I definitely recommend Kimberly La Gra at State Farm."
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Kimberly took the time to really understand what you knew and helped make everything clear. She’ll be so happy to hear your kind words and we’re glad your appointment was informative and enjoyable. We truly appreciate your recommendation!"
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susan percefull

November 17, 2025

5  out of  5
rating by susan percefull
"Kim was great and really took her time to go over everything with me."
We responded:
"Thank you for sharing! We’re so glad Kim could take the time to go over everything with you. She’ll be happy to hear your kind words and we’re always here if you need anything!"
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laura chesterman

November 13, 2025

5  out of  5
rating by laura chesterman
"Kat is super helpful and puts my worries at ease."
We responded:
"Thank you so much for your kind words! We're so glad to hear that Kat was able to ease your concerns and provide the support you needed. At our agency, we’re committed to making the homeowners insurance process smooth and stress-free. We truly appreciate you taking the time to share your experience and for choosing our State Farm team to protect what matters most!"
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Doug Vandecoevering

November 6, 2025

5  out of  5
rating by Doug Vandecoevering
"Shout out to Kathy Bader who assisted my company with insurance. Kathy was on top of communications from start to finish. Great customer service and competitive pricing. So nice to speak with a real person who genuinely seems to care about clients, Thanks Kathy really enjoyed working with you."
We responded:
"Thank you for the shoutout! We're so glad Kathy was able to assist you and your company with your insurance needs. At our agency, we pride ourselves on providing exceptional customer service, competitive pricing, and clear communication from start to finish. It’s always our goal to make the insurance process easy and personal — and we’re thrilled to hear Kathy delivered just that. We truly appreciate your business and look forward to working with you again!"
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Kaleb Huston

November 1, 2025

5  out of  5
rating by Kaleb Huston
"I called today with some questions, and Kathy helped me out and made really great recommendations. Thank you Kathy!"
We responded:
"Thank you for the kind words! We're so glad Kathy was able to assist you and provide helpful insurance recommendations. Whether it's auto, home, life, or renters insurance, our team is always here to guide you with expert advice and exceptional customer service. We appreciate your trust in us!"
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Ursula Pettyjohn Lead Me On, Inc.

October 29, 2025

5  out of  5
rating by Ursula Pettyjohn Lead Me On, Inc.
"I've been with Melanie and her wonderful team for decades with auto, life and business policies and highly recommend them!"
We responded:
"Thank you so much for your continued loyalty and kind words! We're honored to have supported you for so many years with your auto insurance, life insurance, and business insurance needs. Melanie and our team are truly dedicated to providing personalized, long-term service, and it's always rewarding to hear that our clients feel confident and well taken care of. We appreciate your recommendation and look forward to many more years of helping you protect what matters most!"
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Glenda Rosenstein

October 24, 2025

5  out of  5
rating by Glenda Rosenstein
"I've ALWAYS received EXCELLENT service in the Lacy/Olympia office. Cathy & Melanie are VERY knowledgeable, when it comes to explaining all the insurance plans. And, would offer me the "best deal" for my particular situation. Being friendly, with big smiles, also means a lot !!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Cathy and Melanie have consistently provided excellent service and helped you find the best insurance options for your needs. Your kind words about their friendliness and big smiles mean a lot—we’ll be sure to pass them along!"
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Jan F

October 22, 2025

5  out of  5
rating by Jan F
"I met with Mersades Emerson over the phone, and it was such a productive conversation. I am a very very busy person; I work 7 days a week. I was previously with a different insurance company prior to signing up with state farm today and it took over 1.5 hours to conclude services. My call with Mersades today took under an hour and she reviewed and answered all my questions with confidence and her personality really shined. I really appreciate her positive approach, and I couldn't have been happier switching over to State Farm. You have a gem of a team member! Thank you very much to Mersades!"
We responded:
"Hi Jan, thank you so much for sharing your experience! We’re thrilled to hear that Mersades was able to make your transition to State Farm smooth, efficient, and enjoyable. We’re proud to have team members like her who provide knowledgeable, confident, and positive service. We truly appreciate your trust in our office and look forward to supporting all your insurance needs!"
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MacKenzie Fancher

October 20, 2025

5  out of  5
rating by MacKenzie Fancher
"I was unsure about getting life insurance until Kathy approached me about it! She was so helpful and easy to talk to and made this such an easy process! She's incredibly knowledgeable and we are so thankful she is our agent!"
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Kathy was able to make the life insurance process easy and stress-free for you. Our team takes pride in providing helpful, knowledgeable guidance, and it means a lot to know you felt supported throughout the process. We truly appreciate you choosing our office, and we look forward to assisting you with any of your insurance needs in the future!"
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Arrie Brown

October 18, 2025

5  out of  5
rating by Arrie Brown
"Kathy Bader was incredibly kind and prompt in helping me set up renters insurance. She made the process smooth and reassuring, especially when I learned State Farm doesn’t discriminate against dog breeds. Highly recommend her!"
We responded:
"Thank you for your kind words! We’re glad Kathy could make setting up your renters insurance smooth and reassuring. She’ll be happy to hear your recommendation and that her support made a positive difference. We appreciate you choosing our team for your insurance needs!"
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Karen Nadler

October 13, 2025

5  out of  5
rating by Karen Nadler
"Kathy is very professional and knowledgeable and friendly. It was a pleasure doing business with her."
We responded:
"Thank you so much for your kind words! We’re glad to hear you had a great experience working with Kathy. She takes pride in helping our customers with their insurance needs and will be delighted to know her professionalism and friendliness made a difference. We appreciate you choosing our team for your home and auto insurance!"
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Kellie J. Wright

October 11, 2025

5  out of  5
rating by Kellie J. Wright
"⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Genuine Care I am deeply grateful for the expertise and knowledge of my State Farm representative, Kat. Every interaction is met with excellent customer service, and I never feel as though I’m asking for too much or expected to figure things out on my own. Quite the opposite — Kat consistently goes above and beyond to make sure I understand my options and feel fully supported. I’ve been a valued customer of Bakala State Farm for many years, and I truly feel I’m in good hands. Knowing that when life’s ups and downs come my way, Kat will be there to help me navigate them brings me incredible peace of mind. She is a steady, trusted presence at the agency — someone I can rely on to protect what matters most and to guide me toward the best solutions for my needs. Thank you, Kat, for all you’ve done for me over the past several years. You are a wonderful part of my life and a blessing to have as my insurance representative. Your dedication and care make all the difference. Kellie J. Wright"
We responded:
"Kellie, thank you so much for your thoughtful words and continued trust over the years. Kat will be thrilled to know her care and dedication have made such a positive impact. Our entire team truly appreciates the opportunity to help and support you. We’re grateful to have you as part of our State Farm family!"
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Mary Jo Warner

October 7, 2025

5  out of  5
rating by Mary Jo Warner
"Kathy Bader if you need someone to work with this is who to do it with. She was able to reduce my homeowners insurance and my car insurance. I’m so thankful I went with Kathy.Thanks AgainKathy B."
We responded:
"We're thrilled to hear Kathy B. was able to assist you with your life insurance needs and provide the necessary information, Mary Jo. Thank you for your kind words! - Melanie"
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Susan Johnson

September 27, 2025

5  out of  5
rating by Susan Johnson
"I dropped by Bakala State Farm’s Lacey office for a vehicle insurance quote after a day of frustration with Geico’s computerized customer “service”, and being informed I was number 39 in line to talk to a human! (Sound familiar?) In contrast, State Farm’s Kathy Bader greeted me with a warm smile and processed my quote efficiently while establishing a personal relationship and trust between us. Bundled with my homeowner’s insurance, I’m now paying less for better coverage. Thank you, Kathy and Bakala State Farm!"
We responded:
"Hi Susan! Thank you for sharing your experience! We’re thrilled to hear Kathy provided such a warm and personal experience while helping you secure better coverage at a lower rate. We truly appreciate your trust in Bakala State Farm and are so glad you found a seamless solution with us!"
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Dalia Bader

September 22, 2025

5  out of  5
rating by Dalia Bader
"Kathy Bader was so helpful and professional! She helped us navigate what the best business policy would be for our coffee pop up and made the process so easy and stress-free. Thank you, Kathy!!"
We responded:
"Thank you for sharing your experience! We’re so glad Kathy was able to make the process easy and stress-free while helping you find the right business policy for your coffee pop-up. We truly appreciate your trust in us for your property insurance needs!"
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Shanna Diehl

September 5, 2025

5  out of  5
rating by Shanna Diehl
"Met with Kathy Bader today and she helped us with auto and home insurance. She was very helpful, professional, and sweet. Kathy saved us money and she got us better coverage than our previous insurance. It made me very comfortable in choosing State Farm for all my insurance needs. I look forward to meeting with her again."
We responded:
"Thank you for sharing! Kathy is an absolute gem. We look forward to serving you for years to come"
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Diane Myrick

August 29, 2025

5  out of  5
rating by Diane Myrick
"Kathy Bader’s expertise and knowledge were exceptional. She presented the life insurance options. Explain them all so I could make an informed decision on which one was best for me. I appreciate her professionalism and would not hesitate to recommend her to friends and family for their insurance needs"
We responded:
"Thank you for sharing your experience! We’re thrilled to hear that Kathy’s expertise and professionalism helped you make an informed decision. Your recommendation means a lot, and we’re happy to be your trusted resource for life and vehicle insurance."
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Oscar velazquez

August 29, 2025

5  out of  5
rating by Oscar velazquez
"dayra was very nice and helpful"
We responded:
"Thank you for your feedback! We’re glad Dayra could be helpful and provide a positive experience."
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Denisse Morales

August 28, 2025

5  out of  5
rating by Denisse Morales
"Dayra was super nice and easy to work with!!"
We responded:
"Thanks for your kind words! We’re glad Dayra made the process easy and enjoyable for you."
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Stuart Loyer

August 23, 2025

5  out of  5
rating by Stuart Loyer
"This has been awesome! Gray attended to my needs with great knowledge, speedy help and explained things where I could easily understand them. Appreciate his speedy response, great service and kindness."
We responded:
"Thank you for your kind words! We’re thrilled Gray could provide knowledgeable, speedy, and clear service for your vehicle insurance. We truly appreciate your feedback and trust!"
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Daniel Masegian

August 15, 2025

5  out of  5
rating by Daniel Masegian
"Kathy was very ez to work with and get a new policy."
We responded:
"Thank you for your review! We’re glad to hear Kathy made it easy to get your new policy. We’re always here if you need anything in the future!"