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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Charles Smith

Charles Smith

October 8, 2026

5  out of  5
rating by Charles Smith
"Makenzi Was very helpful and was a pleasure to work with. As all the agents with you. Thank you for your time."
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June Agcaoili

October 2, 2026

5  out of  5
rating by June Agcaoili
"I got a quote for my daughter driving insurance coverage."
We responded:
"June,

Thank you so much for taking the time to leave a review! I'm thrilled to hear that you had a positive experience getting a quote for your daughter's driving insurance coverage. If you have any more questions or need further assistance, feel free to reach out anytime.

- Melanie"
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Jennifer Harrington

October 1, 2026

5  out of  5
rating by Jennifer Harrington
"When I moved into an apartment, I reached out to Kim at Melanie Bakala State Farm for Renters insurance. I was impressed by the whole experience. From start to finish she was friendly, helpful, and knowledgeable. She made sure I understood my options and got exactly what I needed for a great price. I'm so pleased with the excellent service. I would 100% recommend her to anyone!"
We responded:
"Jennifer,

Thank you so much for sharing your wonderful experience with our office! It's fantastic to hear that you were impressed with the service when you reached out for renters insurance. We always aim to provide friendly and helpful assistance, and it's great to know you felt well-informed about your options. Your recommendation means a lot to us!

- Melanie"
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Jasmin Aflleje

September 29, 2026

5  out of  5
rating by Jasmin Aflleje
"Kathy was very helpful when we called to add services to our account. Definitely will only do business with her."
We responded:
"Jasmin,

Thank you so much for sharing your positive experience! It's wonderful to hear that you found the assistance you needed when adding services to your account. We're thrilled to have your business and look forward to continuing to serve you in the future.

- Melanie"
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Mark Waddington

September 21, 2026

5  out of  5
rating by Mark Waddington
"Went in for an overall insurance review and Kathy did a wonderful job answering my questions and recommending changes. She was very knowledgeable and easy to work with. An enjoyable experience!"
We responded:
"Mark,

Thank you so much for sharing your experience! It's fantastic to hear that your insurance review was both informative and enjoyable. We're thrilled that all your questions were answered and that you felt comfortable with the recommendations. We're always here to help with any of your insurance needs.

- Melanie"
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Scott Peterson

September 18, 2026

5  out of  5
rating by Scott Peterson
"Best insurance team I've ever had. Kat has really been there to answer questions and to get to the bottom of things, always taking the time to provide me with the information I need. It really helps keep my mind at ease knowing that Kat and the rest of the team are there for me."
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Cherry Culla

September 16, 2026

5  out of  5
rating by Cherry Culla
"I had a question regarding an email I received so I reached out to the office and Makenzi responded within hours. In fact, anytime I have questions or concerns, someone always gets back to me rather quickly and provides the info I need."
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Derrick Brunner

September 4, 2026

5  out of  5
rating by Derrick Brunner
"Melanie knows her stuff. I highly recommend this branch!"
We responded:
"Derrick,

Thank you so much for your kind words! It's wonderful to hear that you had a great experience with our office. We truly appreciate your recommendation and are here to help with any of your insurance needs.

- Melanie"
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Linda Hootman

August 31, 2026

5  out of  5
rating by Linda Hootman
"Kathy was amazing! Very easy to work with. Explained everything to make sure we understood everything."
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Michelle Beckwith

August 28, 2026

5  out of  5
rating by Michelle Beckwith
"Kim was amazing to work with. She tried very hard to give me the best deal possible. Very easy to talk with, like talking with a good friend. She was able to sign me up for supplemental insurance."
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Denzil Tippen

August 24, 2026

5  out of  5
rating by Denzil Tippen
"Kim at the Martin way office really helped me out today, I had a lot of questions and got me on the right path for my insurance needs."
We responded:
"Denzil,

Thank you so much for sharing your positive experience! It's wonderful to hear that you received the assistance you needed with your insurance questions. We're delighted to have been able to help you on your path. If you have any more questions or need further assistance, feel free to reach out anytime.

- Melanie"
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Larry Yang

August 21, 2026

5  out of  5
rating by Larry Yang
"Kimberly has been great to work with. Getting a quote and purchasing a policy from her has been smooth and efficient, with no surprises. No wonder they have so many 5-star ratings! Would recommend."
We responded:
"Larry,

Thank you so much for your wonderful feedback! It's fantastic to hear that your experience with getting a quote and purchasing a policy was smooth and efficient. We truly appreciate your recommendation and are thrilled to have earned your 5-star rating. If you ever need assistance with your insurance needs, we're here to help!

- Melanie"
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Glenn Ross

August 20, 2026

5  out of  5
rating by Glenn Ross
"I was contacted by Payton Pekola in reference to my request for an Auto and Home Insurance quote. I was totally satisfied with the experience due to her demeanor and thorough explanations as we compared the policies and explaining the options available in crafting a new and updated policy. Having worked in the customer service role of a large company during my career, I understand the importance of making the customer to feel you are their advocate in every respect. I felt that during the telephone experience with Payton, she did an exceptional job."
We responded:
"Glenn,

Thank you so much for sharing your wonderful experience with us! It's fantastic to hear that you were totally satisfied with the Auto and Home Insurance quote process. We're thrilled that you felt well-informed and supported throughout your conversation. Your kind words about the exceptional service are greatly appreciated. If you ever have more questions or need further assistance, we're here to help!

- Melanie"
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Whitney Trepel

August 17, 2026

5  out of  5
rating by Whitney Trepel
"My agent is Kathy, she was very thorough."
We responded:
"Thank you Whitney! We strive to help everyone understand how their insurance works!"
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Lisa Booth

August 7, 2026

5  out of  5
rating by Lisa Booth
"Kim was fantastic. She handled my dad's insurance needs quickly and very personable. Would recommend her to everyone I know. Thank you so much."
We responded:
"Thank you, Lisa! We’re glad Kim was able to help with your dad’s insurance needs and provide such friendly service. We appreciate your recommendation! - Melanie"
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Franklin Rivera

August 6, 2026

5  out of  5
rating by Franklin Rivera
"Amazing service Kim helped me a lot"
We responded:
"Thank you, Franklin! We’re glad Kim was able to help and provide a great experience. We appreciate your review! - Melanie"
Profile photo of Cindy Kramer - Thurston Mason County Dental Society

Cindy Kramer - Thurston Mason County Dental Society

August 4, 2026

5  out of  5
rating by Cindy Kramer - Thurston Mason County Dental Society
"I've been with State Farm for years and could not be happier. They are extremely helpful and very responsive. I have most recently worked with Cara Angell in the Olympia office on two different policies and she has been amazing - very responsive to my emails and responds very quickly. Thank you!"
We responded:
"Thank you so much for sharing Cindy!
"
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Karen S

August 3, 2026

5  out of  5
rating by Karen S
"Kimberly was very helpful in quoting me the home & auto coverage that I need."
We responded:
"So glad we were able to help you with your auto and home insurance! Kim is absolutely fantastic."
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Mary Jo Warner

July 29, 2026

5  out of  5
rating by Mary Jo Warner
"well, I was trying to update my review, because my insurance agent Kathy Bader is awesome on her way into work. She noticed my vehicle sitting on the side of the road and she sent me a message making sure I was alright and wanted to know if there’s anything she could do to help.
I had been struggling, trying to figure out whether or not I had towing for my vehicle and she informed me when I called her. Yes that I had towing, assisted with giving me the phone number for the tow company and my policy number that I would need. I love the personal service that I get there with Kathy Bader for all Insurance needs home Insurance, car insurance, (which she buys bundled),.
check it out they’re great people. Great local company will help you with all your needs.

Kathy Bader if you need someone to work with this is who to do it with. She was able to reduce my homeowners insurance and my car insurance. I’m so thankful I went with Kathy.Thanks AgainKathy B."
We responded:
"We're thrilled to hear Kathy B. was able to assist you with your life insurance needs and provide the necessary information, Mary Jo. Thank you for your kind words! - Melanie"
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Andie Olsen

July 16, 2026

5  out of  5
rating by Andie Olsen
"Kathy was extremely helpful with bundling my existing Auto with a Renter's plan. And she wet above and beyond with helping me out on getting my general liability insurance for my business squared away. And she was incredibly lovely to talk to.
Ask for Kathy to help you out when you need to change up your insurance needs!"
We responded:
"Andie, we appreciate your thoughtful review! It's great to hear Kathy took the time to assist with your auto, renters, and business insurance needs while making the experience enjoyable. Thank you for your support, and we look forward to serving you again in the future! - Melanie"
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jeff landstrom

July 14, 2026

5  out of  5
rating by jeff landstrom
"Kathy Bader was so pleasant and knowable to deal with.
she was able to save me over 150 a month in insurance costs.
i will recamend Kathy to other friends and co workers. thank you for all your help"
We responded:
"Jeff, thank you for your thoughtful review! We're happy to hear Kathy was able to answer your questions and help you with your insurance needs. We truly appreciate your kind words and your recommendation, and we're glad to have you as part of our State Farm family! - Melanie"
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Shane Warrington

July 10, 2026

5  out of  5
rating by Shane Warrington
"After dealing with several other companies I stumbled across this office specifically. Kim worked with me exactly as I asked, was friendly, fast, professional, and got me what I was looking for. Night and day difference when you’re talking about customer service and comparing other insurance agents."
We responded:
"Shane, thank you for your wonderful review! We're so glad Kim was able to provide the friendly, professional service you were looking for and make the process a positive experience. It's great to hear she listened to your needs and helped you find the coverage you were looking for. We truly appreciate you taking the time to share your experience and are grateful you chose our office! - Melanie"
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Charles Bray

July 9, 2026

5  out of  5
rating by Charles Bray
"Kim De Gha did a wonderful job of explaining the various processes in helping me out."
We responded:
"Charles, thank you for your kind review! We're so glad Kim took the time to clearly explain everything and help guide you through the process. Our team is committed to providing knowledgeable, attentive service, and we're pleased to hear she made your experience a positive one! - Melanie"
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C Smith

July 9, 2026

5  out of  5
rating by C Smith
"We spoke with Kim in the Seattle office and she bundled our Auto Insurance and homeowners insurance for a much lower price we were currently paying. We had more success with Kim than a local agency in Meridian, ID where we live. We highly recommend her if you’re seeking insurance."
We responded:
"C, thank you for sharing your experience! We're so glad Kim was able to help you with your auto and homeowners insurance and make the process a positive one. Providing knowledgeable service and taking the time to find coverage that fits each customer's needs is what we strive for. We truly appreciate your recommendation and thank you for choosing our office! - Melanie"
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iner lofgren

July 8, 2026

5  out of  5
rating by iner lofgren
"Kimberly was very knowledgeable and the process went smoothly."
We responded:
"Iner, thank you for taking a moment to share this with us! We're so happy to hear that Kimberly made your process a smooth one. We appreciate you! - Melanie "