Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ryan Weisenfeld

March 14, 2023

5  out of  5 rating by Ryan Weisenfeld
"Kathy and the team Melanie Bakala State Farm is the best!! Always available to help and very knowledgeable."

M McMillin

March 4, 2023

5  out of  5 rating by M McMillin
"Worked with Kate! She provided great service and had my insurance policy done within a few minutes."

Greg Clark

February 27, 2023

5  out of  5 rating by Greg Clark
"I want to reach out and give Jacob (Jake) German 5 Stars for helping me secure great coverage for all our insurance needs. He really helped us decide on the coverage we needed, explained our options and got us "great prices" on our homeowners, 2 autos, motorcycle and travel trailer. We also added a complete umbrella liability policy covering everything we insure with State Farm to up to $1 million. I'm very happy with his great service, follow up and would recommend him to anyone needed insurance. He saved me $500 over my last insurance company with better coverage! Thanks Jake!"

Joe and Robin Giczy

February 23, 2023

5  out of  5 rating by Joe and Robin Giczy
"Had difficulty with my driving monitor. Was treated so well and great effort was made to fix."

Mauricio Izquierdo Reyes

February 18, 2023

5  out of  5 rating by Mauricio Izquierdo Reyes
"Great service"

Kayla Strong

February 16, 2023

5  out of  5 rating by Kayla Strong
"Thank You Kathy Peterson, she was kind & gave me an all around wonderful experience."

X ecutioner

February 16, 2023

5  out of  5 rating by X ecutioner
"Jacob was very helpful and exceeded all of my expectations. Thanks to State Farm and the Bakala office for the savings and great service. :)"

Mitch Manthey

February 16, 2023

5  out of  5 rating by Mitch Manthey
"Kate Halter did an amazing job explaining me the benefits of having renters insurance and made sure to find the coverage that works for me. All the while being incredibly personal. Thanks again Kate."

Frederick Hanson

February 11, 2023

5  out of  5 rating by Frederick Hanson
"Representative Jacob German is very helpful and great with explaining your policy to you . Jacob German is very respectful and polite. Could not have asked for a better person to help me get set up with my new insurance with state farm. Jacob German walks you through every options thats you request to know about and explains anything you don't understand to you so you understand the options you ask about. Jacob German just dont do his job well he does his job really great Definitely will be letting people know to talk with Jacob German when they go to state farm. to get their new insurance. Thank you"

Patrick Kennedy

February 2, 2023

5  out of  5 rating by Patrick Kennedy
"I have to say I don't normally give reviews but Kathy at State Farm in Shelton was very professional she listened to me and she got me a great deal and I'd like to thank her very much"

Cindy Theis

January 25, 2023

5  out of  5 rating by Cindy Theis
"I cannot express my gratitude and appreciation to Jacob German. He went above and beyond to provide us clear and concise answers to our questions regarding insurance coverage while we were looking for a new policy with this company. He was personable, professional, patient, respectful , and above all knowledgeable. He spent a great amount of time working on providing policies that will meet our needs. Not once did he make us feel rushed or that we were inconveniencing him. State Farm is lucky to have him as an employee because he’s certainly an asset."

Morgan Davis

January 25, 2023

5  out of  5 rating by Morgan Davis
"Jacob German was amazing to work with. Patient, kind, and very knowledgeable. He helped me me get the coverage I needed quickly and answered any questions I had."

Janice King

January 18, 2023

5  out of  5 rating by Janice King
"Jacob German is an excellent customer service representative & is so helpful whenever I've needed to stop by to ask questions, change my address, etc."

Eddy R.Hammer

January 5, 2023

5  out of  5 rating by Eddy R.Hammer
"Mr. German was most helpful and addressed all our inquiries very professionally and thoroughly. Congratulations to Ms. Bakala for such a well trained staff. Bill Wilkins"

Richelle Richardson

January 5, 2023

5  out of  5 rating by Richelle Richardson
"Kathy Peterson was very friendly and helpful, she went above and beyond to assist with my request."

Constance Rogers

December 16, 2022

5  out of  5 rating by Constance Rogers
"I met Kathy Peterson when I went to the State Farm office to sign off on a claim for my totaled car. Kathy was very pleasant, easy to work with, helpful. She asked what I paid for my auto insurance and said State Farm would probably be less expensive. Kathy said to call when I purchased another vehicle and she would give me an estimate. Long story short: I switched auto and home owners coverages over to State Farm and will be paying ten dollars less per month for the combined coverage than I have been paying for auto insurance alone. Thank you Kathy!"

Hanh Tran

December 14, 2022

5  out of  5 rating by Hanh Tran
"Kate was very friendly, fast and professional. She took care of my policies transfer, and it went smoothly. Answer all of my questions and concern on a timely matter. Thank you very much, Kate for all your help!"

Lainee Docken

December 14, 2022

5  out of  5 rating by Lainee Docken
"Kathy Petersen was absolutely amazing! She worked some magic and saved me money while also making great suggestions about better coverage. I am so appreciative!! This is why I continue to be a State Farm customer and to especially work with this office. Thank you Kathy!! You totally rock!!"

Mitzi Barajas

December 14, 2022

5  out of  5 rating by Mitzi Barajas
"Jacob was wonderful and very helpful. As first time home buyers seeking insurance during the process was very important but quite overwhelming and he made sure we understood absolutely everything down to the T of what was covered, why should we add certain things, etc. He did an outstanding job explaining everything to me and once again over to my husband when he got a chance to go to the office. Thank you Jacob!"

David Anderson

December 13, 2022

5  out of  5 rating by David Anderson
"Great customer service and Marissa was wonderful in assisting me with my policy"


December 9, 2022

5  out of  5 rating by S1lave00
"Melanie Bakala agency never disappoints. I was an American Family customer for 25 years and I never have regretted for one minute switching to State Farm and the Bakala agency. Kathy in the Lacey office has been my go to person since day one. Good job guys!!"

Allen Weltz

December 8, 2022

5  out of  5 rating by Allen Weltz
"Jacob was very good in going over everything with us, explaining all of our options. Very happy with the service."

katie smith

December 7, 2022

5  out of  5 rating by katie smith
"Marissa has been so helpful. Helping me understand and getting me better and cheaper insurance then my previous insurance. Definitely would recommend them."

Jeremy Barnett

December 2, 2022

5  out of  5 rating by Jeremy Barnett
"More coverage?! Less money?! And I don't have to lift a finger?!? YES PLEASE. In the midst of the whirlwind that is life, my wife and I COULDN'T BE HAPPIER with our experience with Marissa Grab. We are currently selling one home in MN and buying a new one as we're relocating to Washington. We also have multiple vehicles and a golf cart to insure on top of our new home and it can feel like a lot to do, but not with Marissa. She handles EVERYTHING and ON YOUR SCHEDULE! A total breeze! Do not hesitate to reach out even if you're just slightly curious. Like she did for us; she will go above and beyond to get you covered, save you money, and make it a simple process for you."

Brooke Williams

December 2, 2022

5  out of  5 rating by Brooke Williams
"I work at State Farm in MN and Marissa was amazing to work with. she helped me move customers from our office to theirs. She was quick to respond and very friendly!!"