State Farm® Insurance Agent Melanie Bakala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrew Easley
October 15, 2024
5
out of
5
rating by Andrew Easley
"I've had the experience of working with both the Lacey and Shelton offices and each one has been great to work with. The agents know the insurance field, they are personable and do what they can to accommodate your situation and insurance needs. I worked with Cara Angell recently and I couldn't have had an easier time working out some details on my insurance policy. Cara did all the work and all I had to do was tell her what I needed. Thanks!"
We responded:
"Thank you, Andrew, for your kind words! We're thrilled to hear about your positive experiences. Cara and the team are dedicated to providing excellent service, and we're glad we could assist with your insurance needs."
Mary Lytle
October 15, 2024
5
out of
5
rating by Mary Lytle
"Absolutely amazing, courteous, and quick. 5 Stars is not enough!!!"
We responded:
"Thank you, Mary! We're thrilled to hear you had such a positive experience with our team. Your kind words and high praise mean a lot to us. We're here whenever you need us!"
David Nicol
August 24, 2024
5
out of
5
rating by David Nicol
"This office is great to work with, they're also the only insurance office I've worked with that has been creative in saving me money. I recently worked with Cara and she did a particularly good job with my account review, making useful recommendations to me."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our office and that Cara was able to assist you with creative solutions to save money. She takes pride in providing thorough account reviews and offering recommendations that truly benefit our customers. We're here whenever you need us!"
Luis Aguilar
July 26, 2024
5
out of
5
rating by Luis Aguilar
"Annette Miller it was so helpful to make changes in my policy"
We responded:
"Thank you for sharing your experience! We're delighted to hear that Annette Miller was able to assist you with your policy changes. Your satisfaction is important to us, and we're glad Annette could help. If you need any further assistance, please don't hesitate to reach out."
Maria Gutierrez
July 22, 2024
4
out of
5
rating by Maria Gutierrez
"Help full :)"
We responded:
"Maria thank you for the great review! We are here for all of your insurance needs! "
Mandy B
July 17, 2024
4
out of
5
rating by Mandy B
"Annette gave me fair quotes"
We responded:
"Thank you for your feedback! We're pleased to hear that Annette provided you with fair quotes. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
Virgil Mocanu
July 9, 2024
5
out of
5
rating by Virgil Mocanu
"Great customer service. Kathy Bader was super helpful and responsive when we needed help."
We responded:
"Thank you for your kind words! We're delighted to hear that Kathy Bader provided you with excellent customer service and was super helpful and responsive. We appreciate your feedback and look forward to continuing to assist you with all your insurance needs. If you ever need anything else, please don't hesitate to reach out. Thank you for choosing us!"
Travis C
June 14, 2024
5
out of
5
rating by Travis C
"Kat Peterson and Ben have been amazing to work with and answering my questions despite the length of time we talked about all the options and possibilities. It has been a great experience thus far."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Kat Peterson and Ben provided you with excellent service, answering all your questions and discussing options thoroughly. It's great to know you've had a positive experience with us. If you need any further assistance, please don't hesitate to reach out. Thanks for choosing Melanie Bakala - State Farm!"
Moira Britton
May 5, 2024
5
out of
5
rating by Moira Britton
"I’ve been with State Farm for a while now and I have only good things to say! Lola Vazquez has been nothing but helpful to me. I bought a used car back in December 2023 and finding an insurance company that would cover my car for a reasonable price was very difficult, especially considering my car was a salvaged vehicle. But Lola was able to help me out and give me a fair offer. Even now, I’ve moved into a a new place and needed renters and personal liability insurance and she was quick to give me the best deal! Thank you Lola!"
We responded:
"Thank you for your loyalty, Moira! We're thrilled to hear that Lola provided excellent service both with your car insurance and your renters/personal liability insurance. We'll make sure to pass along your appreciation to Lola. - Melanie"
D Mace
April 18, 2024
5
out of
5
rating by D Mace
"Cara Angell was amazing she got me a quote and insured within minutes for my small business. She was insightful, super helpful and friendly. Thank you Cara for all your help !"
We responded:
"Thank you, D! We're thrilled to hear about your positive experience with Cara. Providing efficient and friendly service is what we aim for. Welcome to the State Farm family!"
Mary Jo Warner
April 4, 2024
5
out of
5
rating by Mary Jo Warner
"Kathy Bader was very helpful in getting life insurance coverage for me. Explained all the information I needed. Thanks Kathy B."
We responded:
"We're thrilled to hear Kathy B. was able to assist you with your life insurance needs and provide the necessary information, Mary Jo. Thank you for your kind words! - Melanie"
Jerry Obendorf
March 22, 2024
5
out of
5
rating by Jerry Obendorf
"Courteous and professional service. Made several contacts with me for several months before I was ready to switch. Perserverance counts!"
We responded:
"Thanks, Jerry! We appreciate your feedback. Glad our persistence paid off for you. Let us know if there's anything else we can do for you! - Melanie "
Glen Anderson
March 17, 2024
5
out of
5
rating by Glen Anderson
"We had an insurance review with Annetta. She was very helpful, answering our questions about our coverages and presenting options to improve our coverage."
We responded:
"Thank you Glen!"
Kate Beene
March 6, 2024
5
out of
5
rating by Kate Beene
"Love our State Farm agency. Worked with Kathy Bader to make sure I was getting the best out of policy. Highly recommend this agent."
We responded:
"Thank you, Kate! 😊 We're thrilled to hear you love and had a great experience working with Kathy. -Melanie"
Christine Stevenson
February 29, 2024
5
out of
5
rating by Christine Stevenson
"Kathy Bader was very professional and helped me with auto insurance. She made sure all of my information was included for the best price available. I highly recommend Kathy for any of your insurance needs."
We responded:
"Thank you, Christine! We appreciate your recommendation and are delighted to hear about your positive experience with Kathy."
Jo S
February 23, 2024
5
out of
5
rating by Jo S
"Amazing and super easy to work with, I had the pleasure of working with Kathy Bader over the phone for my policy review. I appreaciate taking some time to thouroughly review my selections and questions to accurately process my coverage. She took the time to create other options that I may consider, it couldn't be any simpler to concrete my selections. Thank you again Kathy I look forward to carving out time to work with you in the future."
We responded:
"Thank you, Jo! We're thrilled to hear about your positive experience working with Kathy. Providing thorough and personalized service is our priority, and we're glad to have been able to assist you with your policy review. We appreciate your business. - Melanie "
Elizabeth O'Drobinak
February 14, 2024
5
out of
5
rating by Elizabeth O'Drobinak
"The agent was very helpful and responsive. She accommodated each of my requests in a timely and polite manner. Highly recommend!"
We responded:
"Thank you for your recommendation Elizabeth! We're delighted to hear our agent provided helpful and responsive service, accommodating your requests with timeliness and politeness."
Melissa Huster
February 9, 2024
5
out of
5
rating by Melissa Huster
"Kathy is great. She explained everything and was very thorough and helpful."
We responded:
"Melissa, thank you for taking the time to leave a 5-star review. "
Jesenia Stark
February 8, 2024
5
out of
5
rating by Jesenia Stark
"Great team, Kara was very helpful and I love how someone immediately answers the phone and gets you to the right place, feels very personable and attentive!"
We responded:
"Thank you Jesenia, for your kind words! We're thrilled to hear that Kara and our team provided excellent service. We strive to make every interaction personable and attentive."
Jenni Y
February 4, 2024
5
out of
5
rating by Jenni Y
"I was looking to switch auto insurance plans due to a 30% increase of my current plan. I went into the Lacey office and was greeted by Kathy who helped me right away and gave me a quote, which was significantly less. Kathy was so patient and knowledgeable. She answered all of my questions. A few days later, I decided to go for the switch after reviewing the policy and called to schedule an appointment. Kathy called back right away and was able to meet with me after work one evening. Again, she was professional and patient, answering all of my questions. Thank you, Kathy!"
We responded:
"Thank you Jenni, for sharing your positive experience with Kathy! We're thrilled to hear that she provided excellent service, answered all your questions, and helped you find a more affordable auto insurance plan. - Melanie"
Adrianne Christenson
January 26, 2024
5
out of
5
rating by Adrianne Christenson
"Kathy was great to work with. She answered all of my many questions without making me feel like I was asking too many questions. She was professional, thorough and honest. She helped me save money on all of my insurance policies (home, auto, umbrella and life insurance)! I highly recommend reaching out to Kathy for any of your insurance needs!"
We responded:
"We're delighted to hear about your positive experience with Kathy! Thank you Adrianne, for your kind words and recommendation. We're proud to have her on our team and appreciate your trust in us for your insurance needs."
Benjamin Sanders
January 24, 2024
5
out of
5
rating by Benjamin Sanders
"Kat Peterson was pleasant and professional to work with. I would recommend."
We responded:
"Benjamin, thank you for taking the time and leaving a 5-star review. Your feedback is greatly appreciated. "
Tracy
January 15, 2024
5
out of
5
rating by Tracy
"Kathy is very knowledgeable and set me up with my life insurance policy 💜"
We responded:
"Tracy - we LOVE helping people with their life insurance!"
Gary
January 2, 2024
5
out of
5
rating by Gary
"Kat petersen goes above and beyond .. she got my school bus rv policy when no one else could of would"
We responded:
"Gary, thats awesome to hear about Kat. Thank you for taking the time and giving us such honest feedback. "
Laura the Bruce
December 14, 2023
5
out of
5
rating by Laura the Bruce
"Melanie's agency and her staff are some of the best! Insurance is a necessary evil but they make it as understandable and affordable as possible. I'm very happy that I found her and highly recommend her agency."
We responded:
"We're thrilled to hear that you've had a positive experience with us and our dedicated staff! Making insurance understandable and affordable is our goal, and we're delighted to know we've met your expectations"