State Farm® Insurance Agent Melanie Bakala

"Amazing and super easy to work with, I had the pleasure of working with Kathy Bader over the phone for my policy review. I appreaciate taking some time to thouroughly review my selections and questions to accurately process my coverage. She took the time to create other options that I may consider, it couldn't be any simpler to concrete my selections. Thank you again Kathy I look forward to carving out time to work with you in the future."

"I was looking to switch auto insurance plans due to a 30% increase of my current plan. I went into the Lacey office and was greeted by Kathy who helped me right away and gave me a quote, which was significantly less. Kathy was so patient and knowledgeable. She answered all of my questions. A few days later, I decided to go for the switch after reviewing the policy and called to schedule an appointment. Kathy called back right away and was able to meet with me after work one evening. Again, she was professional and patient, answering all of my questions. Thank you, Kathy!"

"Kathy was great to work with. She answered all of my many questions without making me feel like I was asking too many questions. She was professional, thorough and honest. She helped me save money on all of my insurance policies (home, auto, umbrella and life insurance)! I highly recommend reaching out to Kathy for any of your insurance needs!"

"I was rear ended. It was the first crash I'd ever been in. I was on my way to work. It gave me lasting back pain which has made it near impossible to walk. My car was sent to an impound where I was unable to pay to get it out on my own. So I lost my car, my job and my ability to walk in a matter of a single instance. I called almost daily. Unable to move forward without the police report (which later turns out to be false), my car was doomed to be auctioned. Then what? Finally I had a breakdown and my mom had to talk to then for me, I was completely broken . After my breakdown and my mom talking very....firmly.... they had confirmed liability, gotten me a new claim specialist and gotten approved to get my car out of impound as well as the option to get me a rental car. All under five hours. I should not have had to have a breakdown to get this. If I had the rental in a timely manner I could have kept my job. I could have taken myself to the doctor without asking family members to take time out of their day for me. I could have taken my son trick or treating. I could have saved myself so many tears and moments of anger and Moments where I had to ask myself and the universe if I was somehow being punished, I'm not a religious person. This was a new low for me. All things considered, after my breakdown and the progress they made, they've been extremely helpful and kind. My agent has been so nice and personable. She's kept me updated on everything the minute she hears about it and finally I feel like this is one less this I have to worry about. The only other reason I changed this from 2 to 3 stars is I feel like considering how little I pay for a young driver with an old junker, I got pretty good coverage."

"Kathy received my request for added coverage to a new home; the next day I was emailed an estimate, and by tomorrow the lender and State Farm will have sufficed that portion of the mortgage. We have been customers of Shelton State Farm for nearly thirty years and have no reason to end our relationship. Kathy was easy to chat with, efficient, and professional."

"Allstate jacked my rate up to a point of being unreasonable and i experienced the worst customer service with a lot of errors to my policy. I used to be with State Farm, but was forced to switch a few years ago. I decided to shop around and Kathy called me and followed up with me, even after playing phone tag. She worked with me to find the best rates with better coverage than Allstate for my homeowners insurance and 2 cars (one is on suspend). In the end, I ended up saving $80/mo by switching. She also called me and followed up after enrolled to confirm my payment. I highly recommend working with this office if your looking for quality customer service and great rates!"